Returns & Exchanges

Ready for the ultimate shopping experience? We've got you covered! Our new zero hassle returns and exchanges policy allows customers to return their items up to 90 days after purchase, as long as they're in original condition.

Shopping with us is simple & we've got 4 ways for you to return your items to us, just log into our user-friendly returns portal using your order number & email and get ready take advantage of your super sweet unlimited options - exchange, gift card or refund, the decision is all yours!

Returns Portal

To begin your return or exchange follow these steps:
1. Open the Returns Portal & enter your Order Number.
2. Select the item(s) you would like to return & select if you would like to Return, exchange for a gift card or exchange for other items/sizes/colours.
3. Download the QR code for use in DHL Service Point.
4. Drop it off at your nearest Drop Off Point shown from the portal.

Once we receive and verify your returned items your new replacements will automatically be sent out to you, it’s as easy as that.

Nikki Reed Wearing LOCI Vegan Sneakers